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Help Desk Technician

Responsibilities include but not limited to:
Serve as the first point of contact for clients seeking technical assistance over the phone/email/Helpdesk
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by clients
Walk the client through the problem-solving process
Direct unresolved issues to the next level of support
Provide accurate information on IT products or services
Record events and problems and their resolution on the Helpdesk
Follow-up and update client status and information
Pass on any feedback or suggestions by clients to the appropriate internal team
Identify and suggest possible improvements on procedures

Requirements:
Experience as a help desk technician or other customer support role
Tech savvy with working knowledge of office automation products, databases and remote connections
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Customer-oriented and cool-tempered

Contact us

Average response time: 5mins

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