Helpdesk

Helpdesk Solutions

Techedia provides its clients with a web based Helpdesk 

 

Techedia have developed and built its own web based Helpdesk to enable the teams to work as effective as possible and provides clients with a centralised location to log helpdesk tickets.

 

Tickets can be logged with Techedia via sending support or work requests to dedicated support email addresses.

 

The system is hosted by ourselves on our secure and dynamically backed up dedicated servers, meaning no server footprint is required at your business premises for this service.

 

Call us today on 0343 212 0930 for further information

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Our Services

Case Management

Techedia has a team of Proclaim and .NET developers with extensive experience in the support and development of Proclaim.

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Helpdesk

Techedia's inhouse built web based Helpdesk provides clients with a centralised location to log and monitor their helpdesk support tickets.

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Web Solutions

We have a dedicated team of experienced web developers to meet your web site, portal, hosting and API development needs.

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Telephony

Techedia specialises in the cost savings of telephony in the workplace and has setup and currently maintains many call centres all over the world.

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Hardware

Due to the regularity and often bulk buying of hardware and software for our clients we have the luxury of distributors offering us very low prices.

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GDPR / Security

Many companies outsource their IT requirements such as hosting servers, developing their software products or looking after their IT infrastructure.

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InstructionInstruction

Our nationwide client liaison team is in place to represent every product and brand to the highest standards.

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Data Storage

Storing information and the management of it is critical to a companys behind the scenes success.

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